The Secret Sauce to Successful Employee Engagement
Explore how Sticks'n'Sushi designed and implemented their own digital workspace. We dive into every step of the journey.
Implementation
45 min
At
Online
Questions and answers
Have you connected the Sticks’n’Sushi app with a scheduling app?
Not at this stage, but we are looking at how we can operations to the app in the future. For example, we want to give teams live restaurant performance information. While this won’t yet include staff scheduling, it is highly likely that we may look at it in the future, or put a link directly to our scheduling app on Daruma.
Does the app have a calendar function, for example, for social events in the organization?
Yes, we schedule our training events and menu/drinks classes on Daruma. Restaurants can put local events on their calendars for our fish to sign up to.
What resources did you use to re-launch and create the employee app?
We have one person in our HR team, who managed implementation by themselves, so it wasn’t a big team by any stretch of the imagination. Excellent stakeholder management was key to success – we kept our IT, Operations, Executive Chef and Marketing teams (for branding) involved at all times.
Have you experienced challenges with the app?
No more than you would expect with any other systems change. There were some teething issues with login information lost for users, but ensuring you have mobile phone info for all employees beforehand stopped this. SCORM requires some degree of technical know-how, but as long as you engage your learning team, that will help.
Is it challenging for employees to check the app in their free time?
The short answer is no. There is no requirement for them to do so, but an engaged workforce will check in. In back office, we only use it during work hours, but the majority of employees will take the time before/after work on their way to/from the restaurant to look at the latest updates.
How much time/effort and staff was required from Sticks’n’Sushi’s side to obtain their goals before launch?
Being clear on what you want to use the app for at the forefront will help focus the team immensely. Relesys offers many modules to businesses, and working out our priorities was vital. If you overload your business with options/processes, it may not have the effect you want. We stuck to training our new menu card as a priority, so it was easy to work with a dedicated team from the Executive Chef team to get things ready for launch. This success then led us to further requests from other areas to support.
Did you launch all features of the app at once or did you do it in phases?
FX academy and communication were purchased at different phases. However, all features were available from the start, although the focus at launch was the new menu.
This included the academy for training materials, new menu items for the kitchens and serving staff, and communications detailing how to use our new items. Finally, the social wall to allow teams to share their work (and those all-important beef Tataki photos!)
The experts
Nick Eaton is Sticks’n’Sushi’s People director - the mastermind responsible for their work environment. Before his tenure at Sticks, Nick garnered a decade of experience working with Specsavers - the market-leading opticians. He’s a keen Eurovision fan, and black coffee connoisseur.
Frederikke is the detail-oriented striver of Relesys’ Client Success Team. A self-identified DIY-hacker, Frederikke is as capable with a cupboard as she is with a client.
