Mastering Retail Execution: How CHANGE Lingerie succeeds with HQ-to-store operations

What to expect

In this Relesys Talks, you’ll hear from Katja Remme, Head of Operations, who will take you behind the scenes of how CHANGE Lingerie masters retail execution.

Katja has been with CHANGE for over 13 years, leading initiatives from operational optimization and system implementations to acquisitions and store-level alignment. Her experience provides unique insights into connecting strategy with frontline performance. In this webinar, she will walk through how they succeed in coordinating HQ and store operations, making CHANGE consistently deliver results.

If you work with retail execution, you’ll gain actionable insights on making strategy operational, improving efficiency, and strengthening store-level performance.

Why this matters

Retail execution only works when HQ and stores are fully aligned. Even the best strategies fail if store teams lack clear guidance, support, and the right tools.

CHANGE Lingerie is a global lingerie brand with 30 years of expertise in creating the perfect fit for every woman. With nearly 3,000 employees across 450 stores in 16 markets, they focus on giving every customer exceptional service.

Large retail organizations like CHANGE Lingerie face big challenges in keeping operations aligned and consistent. Poor communication, unclear priorities, or inefficient processes can lead to lost sales, frustrated employees, and inconsistent customer experiences. Katja’s insights show how these challenges are solved by providing clear guidance, setting priorities, and streamlining processes, ensuring stores stay aligned and deliver consistent results.

By learning from CHANGE Lingerie, you’ll understand how to ensure stores follow strategy, operate efficiently, and deliver great service, no matter how many locations you have.

What you’ll learn

• How CHANGE Lingerie aligns HQ strategy with 450+ stores
• How visual merchandising and reporting ensure consistent in-store execution
• Before-and-after examples of operational improvements
• How to empower store teams for better results and customer experiences
• How a tool like Relesys supports CHANGE Lingerie’s operations

This session is designed for retail operations leaders, regional managers, store managers, area managers, and anyone responsible for ensuring smooth operations and consistent execution across stores.