From HQ to Store Floor: Become Client Centric by being Employee Centric

What’s going down

Strategic communication often gets lost between HQ and the store floor. In this webinar, Sarah Palisca shows how making employee centricity the foundation of your approach unlocks true client centricity. With 20 years of global experience in retail operations, client experience, and omnichannel transformation, she introduces a three-pillar framework: strategic communication, operational execution, and local relevance. The goal is to help businesses engage dispersed teams and drive measurable performance.

Why you should be intrigued

You can’t be client centric without being employee centric. And you can’t engage frontline teams with one-size-fits-all messaging. Sarah Palisca’s career spans iconic brands such as Diesel, Gap, and Ralph Lauren, where she has led global engagement programs, driven double-digit growth through omnichannel integration, and built high-impact internal communication platforms. From shop floor to C-suite, she brings a unique ability to connect strategy with execution, always with a deep respect for the frontline and a focus on scalable impact. In this webinar, she’ll share practical exercises you can apply right away to strengthen communication and engagement – insights you can take back to your own work to create measurable impact.

What you’ll learn

• How to translate HQ strategy into real frontline impact
• Why employee centricity is essential to achieving client centricity
• How to apply a proven three-pillar framework
• How to engage dispersed teams
• Practical tools and exercises to strengthen frontline engagement and performance